Privacy Policy

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Contact us through our website or email
• Create an account in our mobile applications
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotional activities
• Request customer support or technical assistance

This information may include your name, email address, phone number, company information, and any messages or content you send to us.

Information Collected Automatically

When you access our services, we automatically collect certain information about your device and usage patterns:

• Device Information: Hardware model, operating system version, unique device identifiers, mobile network information
• Log Information: IP address, app crash reports, system activity, hardware settings, browser type, referrer URL
• Usage Data: Features you use, time spent in the app, frequency of use, performance data
• Location Information: Approximate location derived from IP address, or precise location if you grant permission

Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect information and improve our services. You can control cookie preferences through your browser settings.

How We Use Your Information

We use your personal information for the following purposes:

Service Provision and Improvement

• Provide, operate, and maintain our applications and services
• Process transactions and send related information
• Improve and develop new features and functionality
• Personalize user experience and provide customized content

Communication

• Respond to comments, questions, and customer service requests
• Send technical notices, updates, security alerts, and administrative messages
• Provide news and information about our services (with your consent where required)

Legal and Security

• Comply with legal obligations and respond to legal requests
• Protect against fraud, abuse, and security threats
• Enforce our terms of service and other agreements
• Protect the rights, property, and safety of our users and others

How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, customer support, and payment processing. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required to do so by law or if we believe such action is necessary to:

• Comply with legal process or government requests
• Enforce our agreements and terms of service
• Protect the security or integrity of our services
• Protect our rights, property, or safety, or that of our users or the public

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

With Your Consent

We may share your information for any other purpose with your consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a structured format
• Opt-out: Opt-out of certain data processing activities

To exercise these rights, please contact us at contact@puffindesign.ca.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookie settings through your browser preferences.

10. Third-Party Links and Services

Our services may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to such third-party services, and we are not responsible for their privacy practices.

Changes to This Policy

We reserve the right to update or modify this privacy policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on this page with a new “Last Updated” date.

Your continued use of our services after any changes constitutes your acceptance of the new privacy policy. In case of any conflicts between different versions of this policy, the most recent version posted on this page shall take precedence and supersede all previous versions.

We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and protect your information.

12. Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us at: